Bedienungsanleitung Lexmark Pro715 (Seite 46 von 55) (Englisch)

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• “Cannot receive faxes” on page 47

• “Cannot run the fax software” on page 47

Fax troubleshooting checklist

If you encounter problems sending and receiving faxes, then check the connection first:

1 Check for a dial tone on the telephone line by plugging an analog telephone into the wall jack, DSL

filter, VoIP device, or cable modem where you connected the printer. Make sure you plug the

telephone into the same port.

If you do not hear a dial tone, then contact your line provider.

2 While the printer is connected to the telephone line, check for a dial tone by plugging an analog

telephone into the

port of the printer.

If you do not hear a dial tone, then use the checklist below. Listen for a dial tone after checking each

item.

If you hear a dial tone but still have problems sending and receiving faxes, then see the other topics

in this section.

Connection checklist

•

Make sure that the printer and other devices on the line (if applicable) are set up and configured

correctly according to your setup scenario.

• Make sure that the cables are connected to the correct ports.

• Make sure that the cables are securely plugged in.

Check the cable connections for the following hardware, if applicable:

Power supply Answering machine Cable modem Splitter

Telephone VoIP adapter DSL filter RJ‑11 adapter

• If the printer is connected to a Digital Subscriber Line, then make sure you are using a DSL filter for

the printer.

• If the printer is connected to a VoIP adapter or cable modem, then make sure that the printer is plugged

into the first phone port.

• If you are using a splitter, then make sure that you are using a phone splitter. Do not use a line splitter.

Cannot send faxes

If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following:

AKE

SURE

THAT

YOU

HAVE

REGISTERED

YOUR

USER

INFORMATION

THE

PRINTER

If you did not enter your user information during initial setup, then enter your fax name and fax number.

In some countries, you cannot send a fax without entering your fax name or company name. Some fax

machines also block unknown faxes or faxes without sender information.

ECREASE

THE

TRANSMISSION

SPEED

THE

FAX

MODEM

The modem of the printer can transmit data at 33,600 bps. This is the maximum speed at which the

printer can send and receive faxes. It is not necessary, however, to set the modem to its fastest

transmission capability. The speed of the modem of the receiving fax machine must match or be greater

than the speed at which you are sending your fax. Otherwise, your fax will not be received.

1 From the printer control panel, navigate to:

> Setup > > Fax Setup > > Dialing and Sending > > Max Send Speed >

2 Select a sending speed, and then press .

NABLE

ERROR

CORRECTION

Errors and blurs may appear in the faxed document if there is too much noise on the line. This option

enables the printer to transmit the bad blocks of data again and correct the errors. When a fax has too

many errors, the fax may be rejected by the receiving fax machine.

1 From the printer control panel, navigate to:

> Setup > > Fax Setup > > Dialing and Sending > > Error Correction >

2 Check to see if error correction is set to On.

If it is not set to On, then press the arrow buttons to select On, and then press

NABLE

AUTOMATIC

FAX

CONVERSION

If the receiving fax machine does not support color fax, then this option automatically converts the

outgoing color fax to black and white. It also automatically reduces the resolution of the fax to a

resolution that the receiving machine can support.

1 From the printer control panel, navigate to:

> Setup > > Fax Setup > > Dialing and Sending > > Auto Fax Convert >

2 Check to see if automatic fax conversion is set to On.

If it is not set to On, then press the arrow buttons to select On, and then press

AKE

SURE

THAT

THE

IAL

REFIX

SETTING

CORRECT

The dialing prefix is the number or series of numbers that you press before you can dial the actual fax

number or telephone number. If the printer is in an office setting or in a private branch exchange, this

can be a specific number that you need to press so you can make a call outside the office.

Make sure that the dial prefix entered in the printer is correct for your network.

1 From the printer control panel, navigate to:

> Setup > > Fax Setup > > Dialing and Sending > > Dial Prefix >

2 Press the arrow buttons to create or modify the prefix.

Troubleshooting 46

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Lexmark Pro715 Seite 46

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