Bedienungsanleitung Netgear WAC505 (Seite 138 von 149) (Englisch)

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Insight LED Is Off

If the LAN port of the access point is connected to a PoE switch or non-PoE switch and the LAN LED lights

amber or green but the Insight LED is off, the access point functions either in the PC Web-browser mode

or in the NETGEAR Insight App mode but is not connected to the Insight cloud-based management platform.

If the access point functions in the PC Web-browser mode, the Insight LED is off. This is normal LED

behavior.

If the access point functions in the NETGEAR Insight App mode but the Insight LED is off, do the following:

1. Verify that the management mode of the access point is indeed the NETGEAR Insight App mode.

For more information, see Change the Management Mode to NETGEAR Insight App or PC Web-Browser

on page 97.

2. Make sure that the cable connections between the access point and your network are good.

3. Make sure that the access point is connected to the Internet and that the Internet connection is good.

4. Make sure that the access point is running the latest firmware version.

For more information, see Manage the Firmware of the Access Point on page 103.

5. Restart the access point and wait five minutes to see if the Insight LED lights solid blue.

If you use a power adapter with the access point, disconnect and reconnect the power adapter and wait

five minutes to see if the Insight LED lights solid blue.

6. Use the Reset button to return the access point to its factory default settings.

For more information, see Use the Reset Button on page 110.

If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware

problem, contact technical support at netgear.com/support.

2.4G or 5G WLAN LED Is Off

If the 2.4G WLAN LED or 5G WLAN LED is off, do the following:

• Check to see if a radio is disabled (see Turn a Radio On or Off on page 51). By default, both radios are

enabled and the WLAN LEDs light solid green or solid blue or blink blue.

• If you are using a Power over Ethernet (PoE) connection, make sure that the PoE switch is providing

sufficient power to the access point. Insufficient PoE power can affect the radios. Also see Power LED

Is Alternating Green and Amber on page 137.

If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware

problem, contact technical support at netgear.com/support.

LAN LED Is Off While a Switch Is Connected

When a PoE switch or non-PoE switch is connected to the LAN port of the access point, the LAN LED lights

amber or green, depending on the speed of the connection.

If the LAN LED remains off, a hardware connection problem might be occurring. Check these items:

Diagnostics and Troubleshooting

138

Insight Managed Smart Cloud Wireless Access Point WAC505 User Manual

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Netgear WAC505 Seite 138

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