• T rouble-shooting Guide
Important note: when working on the operator , always pull out the mains plug beforehand!!!
Malfunction Possible causes Remedy
Door does not open / close fully . Door mechanics have altered. Have the door checked.
Door does not open / close fully . Set the forces (menu stages 5 and 6).
T ravel limit is incorrectly set. Reset travel limit .
After closing, the door opens again slightly . Door blocks shortly before reaching the closed Remove the obstruction.
position. Reset closed travel limit .
T ravel limit is incorrectly set.
Door fails to move although the motor is Operator is not engaged. Re-engage the operator 24c.
running.
Door does not respond on impulse from the Battery in the hand transmitter is flat. Replace battery in the hand transmitter .
hand transmitter - but does respond to push- Aerial not available or not fitted. Plug in / align aerial.
buttons or other impulse generators. No hand transmitter programmed. Programme the hand transmitter ( menu
stage 1).
Door does not respond to impulse from hand See diagnostic display . See diagnostic display .
transmitter nor to other impulse generators.
Insufficient range of hand transmitter . Battery in the hand transmitter is flat. Replace battery in the hand transmitter .
Aerial not available or not fitted. Plug in / align aerial.
On-site screening of the receiving signal. Connect external aerial (accessories).
T oothed belt or operator noisy . T oothed belt dirty . Clean toothed belt.
T ension of toothed belt too high. Spray with silicone.
Detension the toothed belt.
18
18
15
GB
• Diagnostic display
During operation, the display provides diagnostic information on any possible faults / malfunctions
Number State Diagnosis / Remedy
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Operator starts up and “0” goes out. Operator receives a start impulse at the ST ART input or via a receiver ,
normal operation.
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0 displayed during the next opening and closing cycle Operator is carrying out a learning cycle for the force limit.
and then goes out. Caution: During these travel cycles the force is not monitored!
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0 continues to be displayed.
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Door neither opens nor closes. STOP A connection is interrupted.
External safety device has been activated (e.g. wicket door).
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Door no longer closes. STOP B connection is interrupted.
External safety device has been activated (e.g. photocell).
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Permanent impulse signal at the start input. Door no longer accepts a start impulse. External impulse generator emits a
permanent impulse signal (e.g. button is jammed)
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An error ocurred in setting the operator . T ravel path too long.
Repeat setting procedure (menu stages 3 and 4).
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Closing edge OSE has been activated. Check closing edge, spiral cable and optics.
F (menu stages 3 and 4)
or wicked door contact has been activated.
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Door neither opens nor closes.
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Motor has come to a standstil. Motor does not rotate. Call in a specialist company .
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V
T op end-of-travel position Open has been reached.
Bottom end-of-travel position Closed has been reached.
Gate end position has not been reached.
Force-learning cycle not completed. Must be repeated.
T oo much pressure in the gate's end-of-travel positions. Gate setting required.
Gate setting und learning cycle not correctly finalized. Repeat gate setting in menus 3 & 4 and complete force-learning cycle
subsequently .
ault during learning cycle. Repeat position learning cycle.
Reduce force when approaching the end-of-travel positions.
Emergency release has been activated Operator is released, lock the coupling again 24c .
Check wicket door contact.
Fault during self-test. Disconnect power supply .
acation lock activated, gate does not open. Slide switch at SafeControl / Signal 1 12 confirmed. Reset required.
Deleting radio codes
Press oval key . Keep key pressed while inserting power plug.
All radio codes stored in the hand-held transmitter are now deleted.
Restoring factory setting
Press Open and Close keys at the same time. Keep keys pressed for approx. 3 sec while inserting
power plug.
The factory setting has been restored.