Error codes on transmission and reception
4321 Not authorized to perform printing in the specified
setting
The user has not been authorized to perform this operation. Ask your
administrator.
4411 Image data generation failure Check if the file to be printed is broken. Perform printing again or use another
printer driver.
4412 Double-sign encoding error A double-sign encoding error occurred because the PDF file is encrypted in
unsupported script. Printing the file in this function is impossible.
4611 Font download failure Since the available number of fonts is exceeded, the font cannot be registered.
Delete at least one font.
4612 Font download failure Since there is no space in HDD, the font cannot be registered. Delete at least
one font.
4613 Font download failure Since an error has occurred, the font cannot be registered. Perform
downloading again or regenerate the font data first.
4621 Downloaded font deletion failure Check if the font to be deleted is registered.
4F10
Print failure If the error still persists after reattempting, turn the power OFF and then back
ON. Then make another effort. If the error still persists, contact your service
representative.
Error Code Problem Description Corrective Action
0012 Original misfeed Remove the misfed original.
0013 Cover open Firmly close the open cover.
0020 Power interruption Check the power interruption report.
0030 Interruption by paper misfeeds during direct
transmission
Remove the misfed paper and reattempt the transmission.
0033 Polling Error Check polling options setup (Security Code, etc.), and check whether the
polling document exists.
0042 Memory full Make sure that there is sufficient memory before making the call again.
0050 Line busy Reattempt the communications.
0053 Security Mismatch in Relay or Mail Box
transmission
Confirm the remote party’s Security Code, system password and your setup.
00B0-00B5
00C0-00C4
00D0-00D2
Signal Error or Line Condition Error Reattempt the communications.
00E8 HDD error Reattempt the communications. If the error still persists, contact your service
representative.
00F0 Software failure Reattempt the communications. If the error still persists, contact your service
representative.
00F1 Hardware noise Reattempt the communications. If the error still persists, contact your service
representative.
1C10 System access abnormality Turn the power OFF and then back ON. Perform the problem job again. If the
error still persists, contact your service representative.
1C11 Insufficient memory Complete any running jobs first before performing the job in error. If the error
still persists, turn the power OFF and then back ON, and try again.
1C12 Message reception error Turn the power OFF and then back ON. Perform the job in error again.
1C13 Message transmission error Turn the power OFF and then back ON. Perform the job in error again.
1C14 Invalid parameter If a template is being used, create it again. If the error still persists, turn the
power OFF and then back ON, and try again.
1C15 Exceeding file capacity Ask your administrator to change the “Fragment Page Size” setting for the
Internet Fax setting, or reduce the number of pages and try again.
1C30-1C33 Disk access error Complete any running jobs first before performing the job in error. If the error
still persists, turn the power OFF and then back ON, and try again.
1C40 Image conversion abnormality Turn the power OFF and then back ON. Perform the job in error again. If the
error still persists, contact your service representative.
1C60 Failed to process your job. Insufficient Storage
space.
Reduce the number of pages of the job in error and perform it again. Check
whether the server or local disk has sufficient space in its disk capacity.
Error Code Problem Description Corrective Action
