Bedienungsanleitung Whirlpool W11OS14S2P (Seite 29 von 32) (Englisch)

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WIFI FAQs*

Which WiFi protocols are supported?

The WiFi adapter installed supports WiFi b/g/n for

European countries.

Which settings need to be configured in the router

software?

The following router settings are required: 2.4 GHz

enabled, WiFi b/g/n, DHCP and NAT activated.

Which Version of WPS is supported?

WPS 2.0 or higher. Check the router documentation.

Are there any differences between using a

smartphone (or tablet) with Android or iOS?

You can use whichever operating system you prefer, it

makes no difference.

Can I use mobile 3G tethering instead of a router?

Yes, but cloud services are designed for permanently

connected devices.

How can I check whether my home Internet

connection is working and wireless functionality is

enabled?

You can search for your network on your smart

device. Disable any other data connections before

trying.

How can I check whether the appliance is

connected to my home wireless network?

Access your router configuration (see router manual)

and check whether the appliance’s MAC address is

listed on wireless connected devices page.

Where can I find the appliance’s MAC address?

Press “Settings” then tap WiFi icon or look on your

appliance: There is a label showing the SAID and MAC

addresses.The Mac address MAC address consists of

a combination of numbers and letters starting with

“88:e7”.

How can I check whether the appliance’s wireless

functionality is enabled?

Use your smart device and the 6th Sense Live app to

check whether the appliance network is visible and

connected to the cloud.

Is there anything that can prevent the signal

reaching the appliance?

Check that the devices you have connected are not

using up all the available bandwidth.

Make sure that your WiFi-enabled devices do not

exceed the maximum number permitted by the

router.

How far should the router be from the appliance?

Normally the WiFi signal is strong enough to cover

a couple of rooms, but this very much depends on

the material the walls are made of. You can check the

signal strength by placing your smart device next to

the appliance.

What can I do if my wireless connection does not

reach the appliance?

You can use specific devices to extend your home

WiFi coverage, such as access points, WiFi repeaters

and power line bridges (not provided with appliance).

How can I find out the name of and password for

my wireless network?

See the router documentation. There is usually

a sticker on the router showing the information

you need to reach the device setup page using a

connected device.

What can I do if my router is using the

neighbourhood WiFi channel?

Force the router to use your home WiFi channel.

What can I do if appears on the display or the

appliance is unable to establish a stable connection

to my home router?

The appliance might have successfully connected to

the router, but it is not able to access the Internet. To

connect the appliance to the Internet, you will need

to check the router and/or carrier settings.

Router settings: NAT must be on, rewall and DHCP must be

properly congured. Password encryption supported: WEP,

WPA,WPA2. To try a dierent encryption type, please refer to

the router manual.

Carrier settings: If your Internet service provider has xed the

number of MAC addresses able to connect to the Internet,

you may not be able to connect your appliance to the cloud.

The MAC address of a device is its unique identier. Please ask

your Internet service provider how to connect devices other

than computers to the Internet.

How can I check whether data is being transmitted?

After setting up the network, switch the power off,

wait 20 seconds and then switch on the appliance:

Check that the app is showing the UI status of the

appliance.

Some settings take several seconds to appear in the app.

How can I change my Whirlpool account but keep

my appliances connected?

You can create a new account, but remember to

remove your appliances from your old account before

moving them to your new one.

I changed my router – what do I need to do?

You can either keep the same settings (network name

and password) or delete the previous settings from

the appliance and configure the settings again.

*WIFI is not available in Russia and Ukraine

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